Effective as of 03/05/2024

The Techbooks understand that the privacy of your data is important to you and that you care about how your personal data is used. Our privacy policy describes your privacy rights regarding our collection, use, storage, sharing, and protection of your personal data. It applies to any website, application or service which refers to this privacy policy and to all companies in the Techbooks group. Where we are provided with your personal data in any of the ways detailed in section 3 below you agree that we may use it as described in this privacy notice.

1. Personal Data

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, technical data relating to users of our website and details of usage and other online identifiers. The personal data that we use is set out in Part , below.

Our website is provided for business users and not intended for use by minors.

We do not normally collate sensitive personal data such as racial, political,, religious or health information about our users.

2. Individuals Rights

under UAE’s PDPL you have the following rights, which can be exercised in accordance with various conditions set out in thePDPL.

• Right to Access Information - The data subject has the right to request access to the following information:

• The categories of personal data processed;
• The purpose of the processing;
• Whether the personal data is shared inside or outside the state;
• Automated decision making on his/her personal data;
• Controls or standards relating to storage of his/her personal data;
• Actions for rectification, restriction, or erasure of his/her personal data;
• Safeguards applied to his/her personal data in case of cross border data transfer;
• Actions to be taken in case of Personal Data Breach;
• Procedure to lodge a complaint with the Office.

• Right to be Informed

The PDPL requires all data handlers to inform users what kind of data is being collected on them, where it is being stored, whether it is being shared or sold to anyone, and what protective measures are in place to protect this data.

• Right to be Forgotten

The data subject will have the right to rectify any inaccuracy of their personal information and the right to require the data controller to erase their personal information.

• Right to Stop Data Processing

The data subject can exercise the right to request a data handler to cease processing their data in the following circumstances:

1. Where personal data is processed for marketing purposes;

2. Where the processing is for statistical survey purposes, unless the processing is essential for the reasons of public interest.

3. Where the processing does not oblige with the Personal Data Protection Principles as stated under Article 5 of the PDPL.

• Right to Rectification

Similar to the right to erasure of data collected on them, the data subject can also request the data handler to make appropriate amendments and modifications if the data collected in the information collected is outdated, inaccurate, or incomplete.

• Right to Data Portability

The data subject has the right to receive their personal data in a structured and machine-readable format where the processing of personal data is subject to the data subject’s consent.

3.How we collect Personal Data

We will collect and process information about you including the following:

a. Information that you provide by filling in forms on our websites. This includes information provided at the time of registering to use our websites and subscribing to or using our services. This may include your name, address, email address and telephone number.


We also obtain data if you:

b. Place an order using our websites, application or services; this may include your name (including business name), address, contact (including telephone number and email address) and payment details;

c. Complete online forms or participate in any other interactive areas that appear on our website or within our application or service

d. Interact with us using social media

e. Contact us offline, for example by telephone, SMS, email or post

We may also collect data which is available form public sources or registers or from third parties such as credit agencies.

4. How we use Personal Data

we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

a. Managing and administering your use of applications, products and services you have asked us to provide


b. Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you and carry out those obligations under that contract


c. Personalising and tailoring our products and services for you and communicating these changes


d. Managing our relationship with you. This may include responding to emails or calls from you


e. Supplying you with information by email or post that you have opted-in to (you may unsubscribe or opt-out at any time by contacting us at techbooks.uae@gmail.com.

f. Providing you with any information that we are required to send you to comply with our regulatory or legal obligations g. Contacting you to see if you would like to take part in our customer research, for example, feedback on your use of our applications, products and services;

5. Retaining Personal Data

Techbooks will retain personal data for as long as your account is active; as needed to provide you products or services; as needed for the purposes outlined in this Policy or at the time of collection and it may be retained for reasonable periods as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may also use or retain data for archival or regulatory purposes or where we are required to use or retain it by law. At the end of the appropriate retention period, Techbooks will delete your personal information in a manner designed to ensure that it cannot be reconstructed or read.

6. Protecting and storing Personal Data

We will only store or transfer your personal data for storing in NORTH AMERICA which apply rules relating to personal data which enable the lawful transfer of data by us to them. This means that your personal data will be fully protected under the The UAE Personal Data Protection Law . The security of your personal data is very important to us. We use physical, electronic, and administrative safeguards that are designed to protect your personal data from loss, misuse and unauthorised access, disclosure, alteration and destruction. Furthermore, Techbooks will use standard security protocols and mechanisms to exchange the transmission of sensitive data. In addition, all our staff, contractors and agents accessing data on our behalf will do so on the basis that they understand the confidential nature of the data where it is confidential and are subject to appropriate confidentiality obligations in accordance with prevailing industry standards.

7. Data Breach

In the event that your personal data is acquired, or is reasonably believed to have been acquired, by an unauthorised person as a result of a data breach on our part, we, will notify you promptly by e-mail or mail where required in accordance with PDPL. We will determine the scope of the breach and investigate and implement all reasonable steps to remedy the situation and restore the integrity of the relevant data system.

8. Sharing your Information

We may share your information with:

a. Our service providers and agents (including their sub-contractors) or third parties which process information or data on our behalf (including internet service and platform providers, payment processing providers and those organisations we engage to help us send communications to you)


b. Third parties used to facilitate payment transactions, for clearing house, clearing system and transaction beneficiates


c. Third parties where you have a relationship with that third party and you have consented to use sending information (i.e. social media sites)


We may also share data between companies within the Techbooks where that is needed for operational reasons and, under confidential conditions, where the information is required in preparation for, or in the performance of, any business contract or to professional service providers.

9. Links

Where our policy contains links which are provided by us in good faith to assist users, we can have no responsibility or liability for the contents or operation of the linked site or sites, which will be subject to the terms and conditions, if any, provided for the use of those sites.

10. Accessing Personal Data

If you want to know what personal data we have about you, you can, subject to the specific requirements of the data processing laws, ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal address below. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will endeavour to respond to your subject access request within 30 days. If a full response is not possible in that time, we will contact you within that period to inform you of the likely or possible timescale. We aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept informed of our progress on request.

11. Third Party Processors

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

a. Pursuant to a data processing agreement which complies with current data processing laws;


b. On the basis that all personal data will be kept in confidential conditions and will be used only for the agreed purpose; and


c. By processors or agents selected by us who offer a high standard of professional and customer service.

Our website, applications (including mobile applications), and services may contain technology ( including cookies) that enables us to:
a. Check specific information from your device or systems directly relevant to your use of the websites, applications, or services against our records to make sure the websites, applications, or services are being used in accordance with our end-user agreements and to troubleshoot any problems;


b. Obtain information relating to any technical errors or other issues with our website, applications, and services;

c. collect information about how you and users use the functions of the features of our website, applications, and services; and


d. gather statistical information about the operating system and environment from which you access our applications or services

The purpose of cookies is to make the operation of the website more effective and improve its efficiency for the benefit of users. You will be given the option to opt-out of the use of these items, where that is possible, when you enter the website. If you do not accept our use of cookies, this may be detrimental to the efficiency of your use of our website or may make it impossible for us to supply certain information or services.

13. Electronic Communications

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email SMS or post with information, news, and offers on products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the PDPL and the applicable privacy and electronic communications regulations, and you will be given the opportunity to opt-out.

14. Contacting us about Privacy

If you have any questions, comments, or concerns about your privacy or this Privacy Policy, including a subject access request, please contact us at techbooks.uae@gmail.com 15. Changes to this Privacy Notice This policy is subject to change. Any changes we may make to this policy in the future will be posted on this page and your continued use of our websites, applications and services following the posting of changes will mean you accept those changes. 16. Applicable Laws This policy will be applied and interpreted in accordance with data protection laws including UAE’s PDPL